Why CDS?

• CDS sells, supplies, and services the full line of SHARP Copiers, Digital Copiers, Facsimile, Printers and Scanning Equipment (Document Storage) exclusively.
  
  
• We only use genuine SHARP parts and supplies.
  
  
• Independently owned and operated means you will get the personalized attention you as a customer are looking for.
  
  
• 4.5 average response time on down systems and 7.5 average response time on routine calls.
  
  
• A SERVICE ORIENTED COMPANY: All technicians carry over $1,000 worth of car stock in SHARP parts, are factory certified and trained, get on going in house training, and an on call service manager with 17 years experience on SHARP equipment to trouble shoot for the customers and technicians in the field.
  
  
• We use OMD Software which is customized to our industry and provides a Inventory Management System which includes bar coding, serialized inventory control, warehouse restocking, transfer and reporting, product cross referencing, inventory location stock levels, Customer Equipment Management, and Service Dispatch which includes technician performance analysis, preventative maintenance cycle management, call logging, dispatch and call completion with automated invoicing, open call management/call ageing, complete history inquiry, automated technician dispatch paging, and suspect performance reporting.
  
  
• We use NEXTEL two-way communications for immediate response, troubleshooting between technicians, instant recall and re-routing, and direct communication with dispatch and service supervisor.
  
  
• The average tenure of our technicians fixing SHARP equipment is 12 years!
  
  
• A customer service representative assigned to your account for proactive rather then reactive attention.
  
  
• A friendly and knowledgeable staff with over 101 years of combined SHARP expertise.
  
  
• THE BEST COPY MANAGEMENT PROGRAM IN THE INDUSTRY. Why buy copiers when you can just use our equipment and pay for the copies you use.
  
  
• SHARP is gaining market share faster than any other copier manufacturer in the world. The word is out: SHARP copiers and facsimile are the most reliable product you can buy. That’s why SHARP has always been in the top three for copier sales for the past 10 years and #1 in facsimile sales for the past 12 years!